We utilize a third party customer satisfaction monitoring and tracking system to ensure an unbiased customer experience rating. We track 100% of all customer repair orders which allows us to look at new ways of constantly improving the quality of our service and customer experience at Jim Norton Toyota's Certified Collision Center.
We have a rigorous and structured training schedule for all of our employees. All technicians must complete at least 40 hours of individual technical training a year, plus E-module learning and recertification. All techs are I-Car welding and ASE certified. Our support staff also completes at least 40 hours of advanced training to better ensure the highest levels of professionalism in all business transactions.
We strive to provide a safe and environmentally responsible workplace. All employees are trained to understand and comply with all local environmental and safety requirements. All used and hazardous waste materials are disposed of properly with documentation. All employees receive yearly safety & environmental training through KPA.
We utilize only the highest quality equipment to ensure the highest quality repairs. From our Nova-Verta Paint Booths to our Chief and Caroliner Pulling & Measuring Equipment, you can rest assured your vehicle will be restored to factory specifications.
Rentals available for business, pleasure, travel, or special events and offering only the latest and newest Toyota Models. The driver must present a valid driver's license, proof of full coverage insurance, and a major credit card, all in the their name. All drivers must be 21 years of age or older.
8383 East 97th Street, Tulsa, OK 74133 (Just behind Jim Norton Toyota)