Jim Norton Toyota where our goal is to deliver a truly exceptional experience every single day! Our customers enjoy many free benefits you will not find anywhere else, with a highly trained staff who goes above and beyond. We are the Tulsa area's tried and true Toyota dealership - serving our customers far longer than our competitors with award-winning customer service. Only Jim Norton is a twelve-year recipient of the prestigious Toyota Presidents award, recognizing our outstanding customer service year-after-year. We are here for you every step of the way ---- from time of sale, and for years to come! Some people love our Lifetime Engine Warranty, others enjoy the convenience of Free Service Loaners....while still others enjoy a sandwich, fresh cookie or Java Daves coffee in our Cafe while getting an oil change. No matter your favorite reason for returning to Jim Norton Toyota - what we love is our customers!
Lifetime Engine Warranty
Jim Norton Toyota's Lifetime Engine Warranty* is designed to provide added value and an unsurpassed long-term benefit to our customers, assuring you the best ownership experience possible. Since Jim Norton Toyota is assuming the risk associated with a LIFETIME limited warranty, several limitations, restrictions, and maintenance requirements must apply to keep the warranty valid for as long as you own the vehicle.
This lifetime warranty represents an exceptional, no-cost value to our customer however it is limited to the engine and its internal parts only. It is highly recommended that customers take advantage of one of our extended warranty programs. These extended warranty programs provide a very comprehensive coverage to the vehicle.
*This does not replace your factory warranty, and is provided by Jim Norton Toyota. Please see dealer for compete terms and locations for service.
Free Service Loaners
When you purchase a vehicle from Jim Norton Toyota you can receive a free loaner vehicle for any extended service visit for as long as you own the vehicle. We have them right on site so that you do not have to arrange transportation while leaving your vehicle for service for extended periods. Please try to give as much notice as possible that you will need a vehicle so that we can make sure to have one ready and waiting for your visit.
Free Roadside Assistance and Towing
We provide free roadside assistance and towing through Storey Wreckers within 25 miles. On the inside door-jamb of each vehicle we deliver, you will find their number. They serve our customers free of charge seven days a week, twenty four hours a day
Free Initial Service on Certified Toyota Vehicles
When you purchase your next pre-owned vehicle at Jim Norton Toyota, you will receive your first oil change and tire rotation free of charge. This service applies to Pre-Owned vehicles that are Toyota Certified. Does not include other recommended services besides the Oil Change and Tire Rotation.
Jim Norton Café
When you stop in for your next service, enjoy our complimentary cookies, bottled water, coffee and iced tea to make your time here an enjoyable and stress free experience. With many comfortable waiting areas including large flat screen televisions, a small children play area inside, an outdoor playground outside, free Wi-Fi and more, it has never been easier and more enjoyable to take care of servicing or purchasing your next vehicle. Our Café has a great menu with salads, sandwiches, breakfast items and much more.
Jim Norton Awards
Toyota has honored us with many awards to showcase to our customers and to reassure them that they are doing business with best of the best of what Toyota has to offer.
Each year, Toyota Motor Sales recognizes its finest dealerships with the prestigious President's Award. It's the highest honor a dealership can receive from Toyota, and is only awarded to those dealerships that have demonstrated a commitment to maintaining Toyota's high standards for customer satisfaction. One of Toyota's primary goals is to emphasize the entire ownership experience. We want to help ensure that our customers are satisfied not only at the time of purchase, but as long as they own their vehicle. Offering top quality cars and trucks is, of course, the first step – but only the beginning. Toyota dealerships strive to match the quality of our products with the finest service in the industry. In order to qualify as a President's Award winner, dealerships must excel in each of a series of categories, including Customer Sales Satisfaction and Customer Service Satisfaction.
“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that Jim Norton Toyota earned this recognition speaks volumes about its dedication providing great service to its customers.” From us at Jim Norton Toyota, a big thanks goes out for awarding us the Super Service Award for car sales and the Super Service Award for our service department!
Jim Norton Toyota was voted as one of the top 50 dealerships in the nation by www.WomensCertified.com. As the Only Women's Certified Dealership in Oklahoma, we are very proud that to have received this award that is purely based on the feedback from our female customers. From Women's Certified - "Women are helping women identify businesses that value the customer experience and appreciate the needs and preferences of their female consumers. The Women’s Choice Award Seal is a symbol of empowerment for women as collectively we can change how businesses treat us, our families and women in generations to come."
For over forty years, Jim Norton Toyota has been a proud member of the Better Business Bureau. We take pride in customer service and work with the Better Business Bureau whenever an issue arises. Our dedication to customer satisfaction and working with the BBB has earned us an A+ business rating which is the highest in the industry.