Jim Norton Toyota where "Your Service is Our Pleasure" is the motto we live by each and every day. With many free benefits to our customers and a staff that is trained and expected to go above and beyond, we strive to exceed your expectations for what a dealership can be.

Lifetime Engine Warranty

Jim Norton Toyota's Lifetime Engine Warranty is designed to provide added value and an unsurpassed long-term benefit to our customers, assuring you the best ownership experience possible. Since Jim Norton Toyota is assuming the risk associated with a LIFETIME warranty, several limitations, restrictions, and maintenance requirements must apply to keep the warranty valid for as long as you own the vehicle.

This lifetime warranty represents an exceptional, no-cost value to our customer however it is limited to the engine and its internal parts only. It is highly recommended that customers take advantage of one of our extended warranty programs. These extended warranty programs provide a very comprehensive coverage to the vehicle. 

Free Service Loaners

When you purchase a vehicle from Jim Norton Toyota you can receive a free loaner vehicle for any extended service visit for as long as you own the vehicle. We have them right on site so that you do not have to arrange transportation while leaving your vehicle for service for extended periods. Please try to give as much notice as possible that you will need a vehicle so that we can make sure to have one ready and waiting for your visit. 

Free Roadside Assistance and Towing

We provide free roadside assistance and towing through Storey Wreckers within 25 miles. On the inside door-jamb of each vehicle we deliver, you will find their number. They serve our customers free of charge seven days a week, twenty four hours a day

Free Initial Service on Certified Toyota Vehicles

When you purchase your next pre-owned vehicle at Jim Norton Toyota, you will receive your first oil change and tire rotation free of charge. This service applies to Pre-Owned vehicles that are Toyota Certified. Does not include other recommended services besides the Oil Change and Tire Rotation.

Jim Norton Café

When you stop in for your next service, enjoy our complimentary cookies, bottled water, coffee and iced tea to make your time here an enjoyable and stress free experience. With many comfortable waiting areas including large flat screen televisions, a small children play area inside, an outdoor playground outside, free Wi-Fi and more, it has never been easier and more enjoyable to take care of servicing or purchasing your next vehicle. Our Café has a great menu with salads, sandwiches, breakfast items and much more.

Jim Norton Awards

Toyota has honored us with many awards to showcase to our customers and to reassure them that they are doing business with best of the best of what Toyota has to offer.

President's Award

Each year, Toyota Motor Sales recognizes its finest dealerships with the prestigious President's Award. It's the highest honor a dealership can receive from Toyota, and is only awarded to those dealerships that have demonstrated a commitment to maintaining Toyota's high standards for customer satisfaction. One of Toyota's primary goals is to emphasize the entire ownership experience. We want to help ensure that our customers are satisfied not only at the time of purchase, but as long as they own their vehicle. Offering top quality cars and trucks is, of course, the first step – but only the beginning. Toyota dealerships strive to match the quality of our products with the finest service in the industry. In order to qualify as a President's Award winner, dealerships must excel in each of a series of categories, including Customer Sales Satisfaction and Customer Service Satisfaction.

Parts Excellence Award

Each year, Toyota Motor Sales recognizes its best Parts dealerships with the prestigious Parts Excellence Award. This award is presented to dealerships that have demonstrated a commitment to maintaining Toyota's highest standards for customer satisfaction.

One of Toyota's primary goals is to emphasize the entire ownership experience. We want to help ensure that our customers are satisfied not only at the time of purchase, but as long as they own their vehicle. Offering top quality cars and trucks is, of course, the first step – but only the beginning. Toyota dealerships strive to match the quality of our products with the finest service in the industry. In order to qualify for the Parts Excellence Award, dealerships must excel in a series of categories including training and certification of personnel and inventory management focused on increasing your satisfaction with Toyota parts.

eBusiness Elite Award

Every year, Toyota recognizes its finest dealerships with the prestigious eBusiness Elite Award. It's the highest honor a dealership can receive, and is only awarded to those dealerships that have demonstrated high standards for eBusiness tools, processes, and customer satisfaction. In order to qualify dealerships must excel in promptly responding to consumer emails, providing upfront pricing, answering all questions thoroughly and honestly, and maintaining high customer satisfaction.

Angie's List Service Award

Only a fraction of the businesses rated on Angie's List can claim the sterling service record of being a Super Service Award winner because we set a high bar," said Angie's List Founder Angie Hicks. "The fact that Jim Norton Toyota can claim Super Service Award status speaks volumes about its dedication to consumers." Angie's List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their clients and abiding by Angie's List operational guidelines.

BBB A+ Rating

For over forty years, Jim Norton Toyota has been a proud member of the Better Business Bureau. We take pride in customer service and work with the Better Business Bureau whenever an issue arises. Our dedication to customer satisfaction and working with the BBB has earned us an A+ business rating which is the highest in the industry.